H.W Assignment Example | Topics and Well Written Essays - 500 words - 1

H.W - Assignment Example Each employee will strive to meet set goals so that they earn such non-cash rewards. In addition, Gina will find non-cash rewards less costly compared to cash. First, employees may not notice exactly how worthy is the reward. This is contrary to cash rewards in which workers consider the amount to get motivated. For example, Gina should set a program in which successful logging detailed notes about the client call in the online database, the customer care representative earns points used to redeem tangible items of value to them. To maintain customer satisfaction at the end of every call, Gina should make it part of her reward to manage knowledge. Rewards imply after exemplary performance, there should be learning experience that enhances other employees to gain knowledge of serving in the same line. However, Gina should be careful not to overload the trip with learning sessions. Employee should find more than 80 percent of the travel to himself or herself for recreation. In summary, non-cash rewards are guilt-free as opposed to money that employees spend on ordinar y commitments. May Johnson’s performance problems are multi-faceted. First, she lacks management experience. It is her first experience working with a group of employees reporting directly to her. As a result, she believes that everything should go in line with what she understands and strongly holds. Secondly, Johnson lacks knowledge of the current systems used by the company and other employees. She relies on obsolete systems. Johnson’s overreliance on obsolete systems constantly raises conflicts with her junior employees. In addition, Johnson does not understand vital aspects of job specialization. She desires to perform everything and does not believe that any duty accomplished by other individuals can be perfect. Johnson repeats every work her junior staff members present to her. May Johnson’s employee are